FAQ's

Frosty Dive products are designed for consistent, reliable cold therapy at home. We focus onperformance, durability, and real customer support, not cheap mass-market imports. Our chillers are built to maintain stable temperatures without the daily hassle of buying ice.

Ice works short-term, but it’s inconsistent, time-consuming, and expensive over time. A chiller providesprecise temperature control, consistent cold exposure, and long-term convenience, making it ideal for regular recovery, training, and wellness routines.

Our chillers are designed to reach cold plunge temperatures suitable for recovery and cold exposure. Actual temperatures may vary slightly depending on ambient conditions, setup, and water volume.

Yes. Our ice baths and chillers are suitable for both beginners and experienced users. We recommend starting with shorter exposure times and gradually building up as your body adapts.

Yes — we offer free shipping on all orders.

Delivery times vary depending on your location and the product ordered. Once your order ships, you’ll receive tracking details so you can follow its progress.

Yes, we ship internationally. Shipping times and availability may vary by country.

All Frosty Dive products include a free 1-year warranty. This covers manufacturing defects and faults under normal use.

Yes. We offer a 30-day money back guarantee. If you’re not satisfied, you can return your product in accordance with our returns policy.

The warranty does not cover damage caused by incorrect setup, misuse, unauthorised modifications, or external factors such as improper power supply or unsuitable environments.

Many issues are caused by small setup or environmental factors, which can usually be resolved quickly once identified. To diagnose and resolve issues efficiently, our support team may ask you to try certain steps and provide short videos or photos.

This process helps us:Identify the issue accuratelyAvoid unnecessary delaysWork directly with the manufacturer when requiredWe appreciate your patience — this approach leads to faster, more reliable resolutions.

Possibly, yes. Because chillers are technical products, we may need to see short videos or ask you to try more than one step to eliminate potential causes. Setting this up correctly helps ensure the best outcome for you.

We accept a range of secure and trusted payment methods at checkout, including major cards and PayPal.

Installment options may be available at checkout for eligible customers when selecting PayPal. Availability is determined by PayPal and can vary depending on the customer and order.

Basic maintenance is recommended to keep your system running efficiently. This includes keeping the unit clean, ensuring proper water flow, and following setup guidelines provided with your product.

Many customers use their ice baths outdoors, but performance and longevity can be affected by extreme weather conditions. We recommend placing your setup in a suitable environment and following care guidelines.

If your order hasn’t shipped yet, contact us as soon as possible and we’ll do our best to help.

You can contact our support team via email, live chat or text message. We aim to respond as quickly as possible and pride ourselves on providing clear, honest, and helpful support.