We Are Here for You – A Family-Run Business You Can Trust
At Frosty Dive, we take pride in being a family-operated business dedicated to providing the best Ice Baths and Water Chillers with care and passion. We understand that sometimes returns are necessary, and we strive to make the process seamless while maintaining fairness.
We offer a 30-day return policy for full refunds on eligible products, allowing you to purchase with confidence. Please inspect your tub or chiller for any damage or defects within 24-48 hours of delivery to ensure a smooth return process.
30-Day Return Policy – Tubs and Chillers
We offer full refunds within 30 days of your purchase. If a return is requested for personal reasons—such as not liking the product or finding it different from expectations—please follow these steps:
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For Chillers:
Drain all water from the chiller, hoses, pump, and filters, ensuring they are completely dry before packing them back in the original box to maintain resalable condition.
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For Tubs:
Empty, dry, and clean the tub with antiseptic wipes to remove odors. Once deflated, pack it back into the original box carefully.
Return Labels and Fees
If a customer requests a return due to personal preferences, they will need to cover the return shipping costs. However, we provide the option of a return label from us, which will incur a 30% return fee to cover restocking, cleaning, and shipping expenses.
To avoid the 30% return fee and qualify for a free return label, customers must provide valid reasons for their return request. If the return is due to issues such as improper setup, which are detailed on our troubleshooting page, the return will not qualify for free shipping. In such cases, the customer will either need to cover prepaid return shipping costs or opt for the 30% return fee.
We kindly ask that customers contact us at support@frostydive.com with a detailed explanation to ensure their return is processed fairly.
Damaged or Defective Items Upon Delivery
If your product arrives damaged or defective, please notify us within 24-48 hours. We will arrange for a replacement or full refund. Failure to notify us within this time may result in the customer being responsible for return shipping costs.
Warranty and Product Care
We offer a 1-year warranty on our tubs and chillers, with options for extended coverage. Misuse of products, such as improper handling, will not be covered. Please follow the provided care guidelines for long-term use.
Non-Returnable Items
We do not accept returns on opened accessories, filters, mushroom gummies, or Epsom salts. If any issues arise with these products within 24-48 hours of delivery, please contact us for a replacement.
Exchange/Change of Address:
we understand that plans can change, and sometimes mistakes happen. We strive to accommodate our customers as much as possible. Please carefully review the following policy regarding order modifications, exchanges, and change of address
Fast and Hassle-Free Refunds
Refunds are processed within 10 business days after receiving and inspecting the returned product. If your refund has not been processed within 15 business days of approval, please contact us.
Contact Information:
Email: support@frostydive.com
Phone: (279) 499-2007
Alternative: +61 406 350 961
US Address: Walnut, CA, USA
Australian Address: Hampton Park, VIC, Australia
We appreciate your trust in Frosty Dive and look forward to serving you!
