Thank you for choosing to shop at Frosty Dive. This payment policy outlines the terms and conditions governing all payments made for purchases on our website. By making a payment, you acknowledge that you have read, understood, and agreed to comply with this policy. Please read this policy carefully before making any payment.
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Payment Methods: We accept the following payment methods for online purchases:
a. Credit/Debit Cards: We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover. You will be required to provide the card number, expiration date, CVV code, and billing address during the checkout process.
b. Other Payment Methods: We may offer additional payment methods, such as digital wallets or alternative payment systems, which will be clearly indicated during the checkout process. - Currency: All prices displayed on our website are in USD . If you are making a payment using a different currency, the exchange rate may be determined by your bank or payment provider. Please note that exchange rates may fluctuate, and any difference in the amount charged may be due to currency conversion fees imposed by your bank.
- Payment Processing: a. Authorization: When you place an order, the payment will be authorized and held as pending until the transaction is successfully completed. If the payment is declined or fails for any reason, you will be notified and may be requested to provide an alternative payment method.
- Fraud Prevention: We employ various security measures to protect against fraudulent activities. In some cases, we may request additional verification or documentation to ensure the legitimacy of the payment. We reserve the right to cancel any order if we suspect fraudulent activity.
- Order Confirmation: Once the payment is successfully processed, you will receive an order confirmation via email. This confirmation will serve as proof of payment and include details of your order, including the purchased items, shipping address, and billing information.
- Refunds and Returns: Please refer to our separate Refund and Return Policy for detailed information regarding refunds, exchanges, and returns. The payment policy does not cover issues related to product returns or refunds.
- Taxes: The prices displayed on our website may or may not include applicable taxes, depending on the jurisdiction and the type of product. Any applicable taxes will be calculated and displayed during the checkout process. You are responsible for paying all relevant taxes imposed by the respective authorities.
- Payment Security: We take the security of your payment information seriously. We use industry-standard encryption and secure payment gateways to ensure the protection of your personal and financial data. However, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
- Changes to the Payment Policy: We reserve the right to modify or update this payment policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website. It is your responsibility to review this policy periodically for any updates.
If you have any questions or concerns regarding our payment policy, please contact our customer support team for assistance.
By making a payment on our website, you acknowledge and agree to abide by this payment policy.
Thank you for choosing Frosty Dive . We appreciate your business!
Customer Support : Monday-Friday, 9 AM - 5 PM
Address : 15 Sunshine Court, Hampton Park, VIC 3976, Australia
Email: support@frostydive.com
Phone: +61406 350 961
