At Frosty Dive, we are committed to providing our customers with fast and reliable shipping. Please review our shipping policy carefully before making a purchase. By placing an order on our website, you acknowledge and agree to the terms and conditions outlined below.
Order Processing:
All orders are shipped in regular white or brown shipping boxes or envelope and contain no indication as to the contents.
-Order Cut-off Time 11:00 PM - (GMT +10:00) Australian eastern standard time (Sydney)
Handling time 1-3 business days (Mon-Fri)
-Transit Time 5-9 business days (Mon-Fri)
Shipping Fee: we offer free shipping on all orders
Please note that the stated delivery timeframes are estimates and may vary depending on factors beyond our control, such as customs procedures or unforeseen delays. We strive to deliver your order in a timely manner and appreciate your patience.
Shipping For United States:
Enjoy the convenience of free express shipping, with an estimated delivery time of 5-9 business days, exclusively for customers in the United States. We prioritize prompt delivery to ensure you receive your Frosty Dive water chiller swiftly and start benefiting from the invigorating power of icy water therapy in no time.
International Shipping:
For customers outside the United States, we offer free standard shipping with a delivery timeframe of 7-14 business days. Please note that international shipments may be subject to customs duties, taxes, or other fees imposed by the destination country. These additional charges are the responsibility of the recipient and are not included in the product or shipping costs.
Order Tracking
You can use the tracking number in the email we provide you from us to see when your order ships to find out its current status. Please allow up to 48 hours before requesting tracking information.
Canceling Orders
If you change your mind after placing an order on the website, please contact us immediately to cancel your order. We will issue a full refund provided your order has not been prepared and shipped. So contact us by mail within 24 hours since placing orders.
Returns:
We are confident in the durability and reliability of our products. In the unlikely event that you are not satisfied with your purchase, please refer to our Refund Policy for detailed instructions on initiating a return. Please contact us directly to initiate the return process.
Contact Us:
If you have any questions or require assistance, please do not hesitate to reach out to our customer support team at support@frostydive.com, We are here to help.
Thank you for choosing Frosty Dive for your water chiller needs.
Customer Support : Monday-Friday, 9 AM - 5 PM
Address : 15 Sunshine Court, Hampton Park, VIC 3976, Australia
Email: support@frostydive.com
Phone : +61406 350 961
